Quality management

Certified quality

Experienced, established and strong partners under one roof.

Three traditional travel agencies from the Münsterland region are joining forces and aligning themselves for the next generation in the new company.

"Our aim is to offer our customers the best possible and competent service with an innovative design approach. We want to be an even stronger partner when it comes to business travel, incentives & events and private travel. In conjunction with our Lufthansa City Center franchise system, we have the appropriate technical requirements. Our continuously trained employees are able to handle customer requirements in the best possible way.

Customer feedback discussions and customer satisfaction analyses over the past few years confirm the high level of satisfaction with our service. Our quality standards and the uniform processing of procedures guarantee smooth processes. The customer and our employees are the focus of our company."

Our quality and environmental management is excellent.

LCC quality management

The business travel division of Lufthansa City Center is DIN ISO 9001 certified.

Quality standards and expertise are our building blocks for maximum customer satisfaction. This enables us to guarantee a consistently high quality of service and a prompt response to our customers' needs. This is also confirmed by Dekra Certification GmbH as part of its annual audit.

Consistent environmental protection

We are aware of our special responsibility: the global volume of travel is always a burden on the environment, so it is essential to operate responsibly. Our aim is to conserve resources wherever possible. This also includes keeping unavoidable environmental impacts to a minimum and offsetting them by participating in climate protection programs, for example. We are continuing to work on programs to achieve progress in the various environmentally relevant areas of action.

360° valuation

We show our appreciation and respect for our customers as well as our employees, partners and suppliers. We see it as a central task to ensure the quality awareness of all employees and partners in order to continuously increase customer satisfaction. Because we are an honest and transparent business partner and strive for long-term relationships with customers, employees, partners and suppliers.